How to reach our helpdesk
To help us resolve your issue quickly, please provide a clear problem description (with screenshots or a short video), your software version (Menu → Help → About Tekla Structures), and, if applicable, a model file via a download link. Find more details on first-time login and using the system here.
Helpdesk hours
Monday to Friday
7:30 AM – 5:00 PM
Our web portal
The Construsoft web portal offers a platform in your own language with answers to FAQs, helpful tips and news about important downloads or updates. Customers can contact the helpdesk directly and software license holders benefit from expert support via phone, email, or chat, ensuring quick access to assistance and always the latest version of the application.
Tekla Structures
Design in 3D
3D BIM software for designing, detailing, planning, coordinating, and managing a 3D Building Information Model.
Trimble Connect
Collaborate with ease
A cloud platform for collaboration and sharing information on Building Information Model projects with third parties.
SketchUp Pro
Visualize in 3D
A 3D modeling tool for conceptual design and creating models of construction site layouts. Intuitive modeling for fast and clear presentations.
Frequently asked questions
Looking for an answer? Our web portal has a comprehensive FAQ section with solutions to common questions. Use the search function to find what you need quickly, your answer might already be there!
Join the global discussion
Expand your knowledge and connect with a global community of experts, users, and developers.Ask questions, share insights, and learn from real experiences. All in English, ensuring knowledge exchange.
Looking for more information about our support services?
Reach out to your local office or fill out the form. We’re here to help explore the possibilities with you.